FAQ
1. What products does Alveras offer?
Alveras specializes in Leather Duffel Bags and Leather Messenger Bags designed for travel, work, and everyday use.
2. Where do you ship?
We currently ship within the United States only. At this time, we do not offer international shipping.
3. How much does shipping cost?
We charge a flat shipping rate of $20 USD for all orders.
4. What is your order cut-off time?
Our daily order cut-off time is 4:00 PM (GMT-6). Orders placed after this time will begin processing on the next business day.
5. How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
6. How long does shipping take?
After your order has been shipped, the estimated transit time is 6–9 business days.
7. What is the estimated total delivery time?
The estimated total delivery time is 7–12 business days, including both processing and shipping.
8. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
9. Can I cancel my order?
Yes. Cancellation requests should be submitted within 2 hours of placing your order. Orders that have already entered processing or have been shipped can no longer be cancelled.
10. What is your return period?
We accept eligible return requests within 26 days from the date your order is delivered.
11. Do you accept returns for damaged items?
Yes. We accept returns for damaged or defective items. Please contact us within 24 hours of delivery and include photographs of the item and its packaging to help us review your request.
12. Can I return a product if I simply changed my mind?
Yes. We also accept returns for non-defective items, provided the return request meets the requirements outlined in our Return & Refund Policy.
13. Who pays for return shipping?
If the return is approved because we sent the wrong item or the item arrived damaged or defective, Alveras will cover the return shipping cost.
For all other eligible returns, including change-of-mind returns, the customer is responsible for the return shipping costs.
14. Do you offer exchanges?
No. At this time, Alveras does not offer product exchanges.
15. Is there a restocking fee?
No. We do not charge a restocking fee for eligible returns.
Restocking Fee: $0 USD
16. How long does it take to receive a refund?
Approved refunds are processed within 10 business days after the returned item has been received and approved.
17. What should I do if my refund has not arrived?
If your refund has not appeared after 10 business days, please check with your bank or payment provider first. If you still need assistance, contact our customer support team.
18. What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express (Amex)
- Discover
Available payment methods are displayed during checkout.
19. Is my payment information secure?
Payments are processed through secure third-party payment providers. Alveras does not store your complete payment card information on its servers.
20. How can I contact Alveras?
You can contact us using the information below:
Business Email: support@alveras.shop
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT-6)
Business Days: Monday through Friday
Chat Support: Available 24 Hours a Day, 7 Days a Week
We’re always happy to assist with product questions, orders, shipping, returns, or general inquiries.