Payment Policy
Effective Date: July 9, 2026
At Alveras, we strive to provide a secure and straightforward checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, and what customers can expect when completing a purchase on our website.
By placing an order through our website, you agree to the terms outlined in this Payment Policy.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
The payment methods available during checkout may vary depending on your location or device. Only the options displayed at checkout can be used to complete your purchase.
Payment Processing
Payment is required at the time your order is placed.
Once your payment has been successfully authorized, you will receive an order confirmation email containing your order details. Orders are processed only after payment has been successfully completed.
If your payment cannot be authorized or is declined, your order will not be processed.
Pricing & Currency
All prices displayed on the Alveras website are listed in United States Dollars (USD).
If your payment is made using another currency, your bank or payment provider may apply its own exchange rate or additional fees. Any currency conversion charges are determined by your financial institution or payment provider.
Payment Security
Your payment security is important to us.
All transactions are processed through secure third-party payment providers. Alveras does not store your complete credit card or debit card information on its servers. Payment details are handled directly by the payment provider according to their own security and privacy practices.
Failed or Declined Payments
A payment may be declined for several reasons, including:
- Incorrect payment information
- Insufficient funds
- Bank authorization issues
- Security verification by the payment provider
- Transaction limits set by your bank
If your payment is declined, please verify your payment details, try another accepted payment method, or contact your bank or payment provider for assistance.
Order Verification
In some cases, additional verification may be required before an order is processed. If this happens, our customer support team may contact you using the information provided during checkout to confirm your order details.
Order Cancellations
If you wish to cancel your order, please contact Alveras as soon as possible.
Cancellation requests should be submitted within 2 hours of placing the order. We will make every reasonable effort to cancel your order if it has not yet entered the processing or shipping stage.Once an order has entered processing or has been shipped, it can no longer be cancelled.
Refund
Approved refunds are issued to the original payment method used for the purchase.
After a refund has been processed, it may take up to 10 business days for the funds to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.
Please refer to our Returns & Refund Policy for complete information regarding return eligibility and refunds.
Questions About Payments
If you have any questions regarding payments, billing, or your transaction, we’re here to help.
Business Name: Alveras
Business Email: support@alveras.shop
Business Address: 3020 W St,Omaha Nebraska 68107, United States
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT-6)
Business Days: Monday through Friday
Chat Support: Available 24 Hours a Day, 7 Days a Week
Thank you for choosing Alveras. We appreciate your trust and are committed to providing a clear and reliable payment experience.