Shipping Policy
Effective Date: July 9, 2026
Thank you for shopping with Alveras. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. We encourage customers to review this policy before placing an order so they understand our shipping process and estimated delivery timeframes.
Shipping Locations
At Alveras, we currently ship within the United States only.
At this time, we do not offer international shipping or delivery to destinations outside the United States.
If an order is placed with a shipping address outside the United States, we may be unable to process the order and, if necessary, the order will be cancelled and any payment received will be refunded to the original payment method.
If you have any questions
shipping availability, please contact our customer support team before placing your order.
Order Cut-Off Time
Orders placed before 4:00 PM (GMT-6) on a business day will enter our standard processing schedule.
Orders placed after the cut-off time, on weekends, or on business holidays will begin processing on the next business day.
Processing Time
After your order has been placed and payment has been successfully confirmed, orders are typically processed within 1–2 business days.
Processing includes order verification, preparation, packaging, and shipment.
Please note that processing time is separate from shipping transit time.
Transit Time
Once your order has been shipped, the estimated transit time is 4–6 business days depending on the shipping destination and carrier operations.
Transit times are estimates and may vary due to circumstances outside our control.
Estimated Total Delivery Time
The estimated total delivery time is 8 business days.
This estimate includes both order processing and shipping transit time.
Please note that delivery estimates are not guaranteed and may occasionally vary due to carrier delays, weather conditions, holidays, or other operational factors.
Shipping Charges
We offer a simple flat-rate shipping fee for all orders.
Flat Shipping Rate: $20 USD
The shipping cost will be displayed during checkout before your order is completed.
Shipping Carriers
Orders may be delivered using one of our shipping partners, depending on the destination and service availability.
Our shipping partners may include:
- USPS
- UPS
- FedEx
- DHL
The carrier assigned to your shipment is selected based on operational requirements and delivery destination.
Order Tracking
Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
Tracking information may take a short period to become active after your shipment has been handed over to the shipping carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. While we will do our best to update your information before shipment, we cannot guarantee address changes once an order has entered processing or has been shipped.
Alveras is not responsible for delivery issues resulting from incomplete or incorrect shipping information provided during checkout.
Delayed Deliveries
While we make every effort to ensure orders are shipped on time, delivery delays can occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Carrier transportation delays
- High shipping volumes
- Customs procedures (where applicable)
- Public holidays or other unforeseen operational disruptions
If your order has not arrived within the expected delivery timeframe, please contact us. We will work with the shipping carrier to review the shipment status and provide any available updates.
Lost Packages
If you believe your package has been lost or has not arrived within the expected delivery timeframe, please contact Alveras as soon as possible. Our customer support team will review your order, verify the shipment details, and work with the shipping carrier to investigate the status of your package.
To help us assist you more efficiently, please include your order number and any relevant information when contacting us.
If the carrier confirms that the package has been lost during transit, we will review the situation and determine an appropriate resolution in accordance with the outcome of the carrier’s investigation and our store policies.
Damaged Shipments
If your order arrives damaged during delivery, please contact us as soon as possible after receiving your package.
If available, include photographs of the package and the damaged item so we can review your request and provide appropriate assistance.
Questions About Shipping
If you have any questions regarding shipping, delivery, or tracking, please contact us.
Business Name: Alveras
Business Email: support@alveras.shop
Business Address: 3020 W St, Omaha Nebraska 68107, United States
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT-6)
Business Days: Monday through Friday
Chat Support: Available 24 Hours a Day, 7 Days a Week
Thank you for choosing Alveras.