Returns & Refund Policy
Effective Date: July 9, 2026
Thank you for shopping with Alveras.
We want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the terms outlined in this policy. Please review the information below before submitting a return request.
Return Window
You may request a return within 26 days from the date your order is delivered.
Return requests submitted after the 26-day return period may not be eligible for approval.
Eligible Returns
We accept returns for both:
- Defective or damaged items
- Non-defective items
To be eligible for a return, items should be returned in their original condition whenever reasonably possible, including any accessories or original packaging received with the order.
How to Request a Return
Before returning any item, please contact our customer support team.
To help us process your request, please provide:
- Your order number (if applicable)
- The email address used for the purchase
- The reason for your return
- Photos of the item if it arrived damaged, defective, or incorrect (when applicable)
Once your request has been reviewed, we will provide you with the return instructions.
Please do not send any item back without contacting us first, as this may delay the return process.
Return Shipping Charges
The responsibility for return shipping costs depends on the reason for the return.
- If the return is due to an error on the part of Alveras (such as receiving the wrong item or an item that arrived damaged or defective), and the return request is approved, Alveras will cover the cost of the return shipping. We will provide the appropriate return instructions and, where applicable, a prepaid return shipping label.
- If the return is for any other reason, including a change of mind, ordering the wrong item, selecting the wrong size, or any other non-defective return, the customer is responsible for the cost of the return shipping and the return shipping label.
We recommend using a trackable shipping service when returning an item, as the returned package remains the customer’s responsibility until it has been received at the designated return address.
Exchanges
At this time, Alveras does not offer product exchanges.
If you wish to purchase a different product, you may place a new order through our website.
Restocking Fee
We do not charge a restocking fee for eligible returns.
Restocking Fee: $0 USD
Inspection of Returned Items
After your returned item is received, it will be inspected to verify that it meets the requirements of this policy.
Once the inspection has been completed, we will notify you of the outcome of your return request.
Refund
If your return is approved, your refund will be issued to the original payment method used when placing the order.
Shipping charges, where applicable, are generally non-refundable unless otherwise required by law or determined during the review of your return request.
Refund Processing Time
Approved refunds are processed within 10 business days after the returned item has been received and approved.
Depending on your bank or payment provider, additional time may be required before the refunded amount appears in your account.
Late or Delayed Refund
If more than 10 business days have passed since your refund was approved and you have not received it, we recommend that you:
- Contact Alveras if you require assistance.
- Contact your credit card issuer or payment provider, as processing times may vary.
- Check your bank account or payment statement.
Our team will review your request and provide any available updates regarding your refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact Alveras within 24 hours of delivery.
To help us review your request efficiently, please include your order number along with clear photographs of the item, the packaging, and any visible damage or issue. This information allows us to assess the situation and provide the appropriate assistance as quickly as possible.
Once your request has been reviewed, we will inform you of the next steps in accordance with this Returns & Refund Policy.
Order Cancellations
If you wish to cancel your order, please contact Alveras as soon as possible.
Cancellation requests should be submitted within 2 hours of placing the order. We will make every reasonable effort to cancel your order if it has not yet entered the processing or shipping stage.
Once an order has entered processing or has been shipped, it can no longer be cancelled. If you no longer wish to keep the item after delivery, you may request a return in accordance with our Returns & Refund Policy.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return request, please contact us.
Business Name: Alveras
Business Email: support@alveras.shop
Business Address: 3020 W St, Omaha Nebraska 68107, United States
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT-6)
Business Days: Monday through Friday
Chat Support: Available 24 Hours a Day, 7 Days a Week
Thank you for choosing Alveras. We appreciate the opportunity to serve you and are committed to providing clear and transparent support throughout the returns and refund process.